Refund and Return Policy

Returns and Refunds

You may request a return within 30 days of delivery for products that are unused, unopened and sealed, in their original packaging, with proof of purchase. Contact contact@usedrmelaxin.shop with your order number before sending a return so we can provide instructions and the appropriate return address.

For voluntary returns, return shipping is your responsibility. Please retain proof of postage. We will inspect returned items and notify you of the refund outcome. Approved refunds are issued to the original payment method; your bank may take additional time to process them.

If an item arrives damaged, faulty or incorrect, contact us promptly with your order number and relevant photos so we can help. These cases are handled in accordance with your applicable consumer rights.

This 30-day policy is additional to your statutory rights. Where distance-selling cancellation rights apply, you may notify us within 14 days of delivery and return the goods within the following 14 days. Applicable refunds will be made within the legally required period, including standard outbound delivery charges where required. Unsealed goods unsuitable for return for health or hygiene reasons may be exempt from change-of-mind cancellation. Nothing here limits your rights for faulty or misdescribed goods.